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Providing Great Casino Customer Service Should Be Fun
(ContentDesk) September 21, 2005 -- Providing Great Casino Customer Service Should Be FunCome on, have some fun. Casino employees should make customer service into a fun experience for themselves and their guests.The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.Service tip:"Guest service should be fun because you're in the fun business. You're in the business of helping people get out of their daily routine, escape the humdrum and have a good time. So remember – have fun, make it fun. If you and your guests have fun, you'll go home knowing you had a great day. Wouldn't it be nice to know at the end of your shift you were going to go home happy
after having fun with your guests?"Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association. Martin R. Baird, the company's chief executive officer, is author of "Gaming Guest Service from A to Z."ContactMartin R. BairdRobinson & Associates, Inc.http://www.casinocustomerservice.com480-991-6420.
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